A security system that verifies a user’s identity by requiring multiple credentials. Rather than just asking a for username and password, MFA requires other - additional - credentials, such as a code from the user’s smartphone, the answer to a security question, a fingerprint, or facial recognition.

A security system that verifies a user’s identity by requiring multiple credentials. Rather than just asking a for username and password, MFA requires other - additional - credentials, such as a code from the user’s smartphone, the answer to a security question, a fingerprint, or facial recognition.

This is a rare occurrence and would only be necessary in the event someone’s employment was terminated and CompDrug’s IT dept is unable to determine what/if any CompDrug resources on that device.

Another reason CompDrug would perform a wipe on a device is if that device was missing or stolen. This is a preventative measure in case your phone ends up in the hands of someone else. Staff have occaisonally requested IT to do a full factory wipe of their device when lost.

A “selective wipe” is when just CompDrug accounts and files are removed from your device.

A “full factory wipe” is when all information is removed from your device and its reverted back to factory settings.

When you have MDM on your phone and you get a new phone, there are just a few things that need updated depending on the method you receive your notification.

App Notification:

1. If you sync your old and new phones, you will probably see Intune Company Portal already installed. Uninstall and reinstall Intune Company Portal.

2. Follow instructions found HERE.

Text Message:

1. If your number did not change, no action is needed.

When you have MDM on your phone and you get a new phone, there are just a few things that need updated depending on the method you receive your notification.

App Notification:

1. If your number did not change, no action is needed.

Text Message:

1. You will need to contact IT in order to re-register your account.

2. Once step 1 has been completed, follow instructions found HERE.